Efectos del comportamiento responsable en las relaciones con terceros sobre el ROA en tiempos de crisis económica
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Esta pesquisa empírica (amostra de 6.186 empresas) visa estudar a relação entre o esforço realizado pelo tecido empresarial espanhol no setor manufatureiro nas políticas de responsabilidade social corporativa e os resultados obtidos nos seus indicadores financeiros. Novas abordagens e sensibilidades para o trabalho são desenvolvidas a partir de uma perspectiva ética, de valores e de RSE, mostrando como as dimensões interna e externa da RSE: relacionadas às relações com os colaboradores, relacionamento com a comunidade e responsabilidade na gestão da qualidade dos processos, contribuir para melhorar a rentabilidade econômica da empresa (ROA). Os resultados mostram que a implementação de políticas de colaboração para aumentar o relacionamento com concorrentes, instituições e fornecedores teve um efeito positivo significativo no aumento do ROA; No entanto, a colaboração com os clientes teve um impacto negativo no ROA. Além disso, a melhoria do relacionamento com os colaboradores e a implementação de políticas de qualidade tiveram um impacto positivo e relevante no ROA.
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